Terms and Conditions

1. Introduction

1.1 This Web Store is hosted and operated by Luzern Technology Solutions Limited, B2, Ballycoolin Business Park, Ballycoolin Rd, Blanchardstown, Dublin 15. Registered in Ireland: No. 361832 (“Luzern”) an authorised reseller of Toshiba Europe GmbH. If you have any questions regarding the Web Store or these terms and conditions, or in the unlikely event that you have any complaints about any products or services purchased by you from this Web Store, you can contact Luzern at:

Luzern Technology Solutions Limited
B2, Ballycoolin Business Park
Ballycoolin Road
Dublin 15

Telephone: UK +44 (0) 203 3185 987  IRL +353 (1) 811 9080

Web: www.luzern.co

2. Scope

2.1 These terms and conditions, together with any other policies or documents referred to in these terms and conditions (including any policies or documents to which a link is provided from these terms and conditions) (together “Terms”) apply to all orders for products and services submitted by you for products and services made available by Luzern for purchase over the Web Store. Please read these Terms carefully.
2.2 Please note that when you purchase any products or services through this Web Store, you are purchasing those products and services from Luzern, and not from Toshiba Europe GmbH. These Terms form a contract between you and Luzern. Toshiba Europe GmbH is not a party to these Terms.
2.3 Please note that these Terms do not affect your statutory rights as a consumer.
2.4 Please note that although you are purchasing products and/or services from Luzern, any personal data submitted by you will be treated confidentially managed as per the terms of our privacy policy

3. Acceptance of Orders

3.1 You agree that your order is an offer to purchase the products (“Products”)and services (“Services”) listed in your order on these Terms. All orders submitted by you are subject to acceptance by Luzern. Luzern may choose not to accept your order for any reason without liability to you.
3.2 After you submit an order to Luzern, Luzern will send you an order acknowledgement email with your order number and details of the Products and Services you have ordered. Please note that this email is an acknowledgement that Luzern has received your order and is not an acceptance of your order. A confirmation email will then be sent to you when your accepted order has been despatched. Acceptance of your order and the formation of a contract of sale between you and Luzern will not take place unless and until the Products have been despatched to you or, in the case of Services, when Luzern first start to provide the Services to you.

4. Prices

4.1 All prices on this Site are stated in the respective countries currency unless otherwise stated. They do not include any VAT payable on delivery charges and any customs clearance charges.
4.2 Luzern endeavors to ensure that all pricing information on the Web Store is correct. Occasionally, however, an error may occur and Products and Services may be mispriced. If a Product’s or Service’s correct price is lower than the price stated on the Web Store, Luzern will charge the lower amount and send you the Product or provide you with the Service. If a Product’s or Service’s correct price is higher than the price stated on the Web Store, Luzern will contact you and ask you whether you wish to proceed with the order at the correct price or cancel your order. Luzern will not be obliged to supply Products or Services at an incorrect price.

5. Payment Terms

5.1 The total cost of your order will be the purchase price for the Products and/or Services, any delivery charges and any card processing charges.Unless otherwise agreed in writing prior to Luzern’s acceptance of your order.
5.2 Please note that, unless Luzern notifies you otherwise prior to Luzern’s acceptance of your order, Luzern will only accept payment in the currency of the territory in which your delivery address is located.
5.3 If you are using a credit/debit card you confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment Luzern will not accept your order and Luzern will not be liable for any delay or non-delivery and Luzern is not obliged to inform you of the reason for the refusal. Luzern is not responsible for your card issuer or bank charging you as a result of Luzern’s processing of your credit/debit card payment in accordance with your order.
5.4 For customers with credit accounts – you will pay the price of the Goods in accordance with the approved credit application form signed by Luzern. The time of payment of the price shall be of the essence of the Contract.  Receipts for payment will be issued only upon request. If the Buyer fails to make any payment on the due date then, without prejudice to any other right or remedy available to Luzern, Luzern shall be entitled to:

  • Appropriate any payment made by the Buyer to such of the Goods (or the goods supplied under any other contract between the Buyer and the Seller) as Luzern may think fit (notwithstanding any purported appropriation by the Buyer)
  • Charge the buyer interest (both before and after any judgement) on the amount unpaid, at the rate of 4% per annum above Allied Irish Bank base rate from time to time, until full payment is made (a part of a month being treated as a full month for the purpose of calculating interest).
  • Cancel any other contract between the Buyer and Luzern or suspend any further deliveries to the Buyer under any such contract.
  • Payment on account must be paid in full, strictly 30 days from date of shipment/invoice. Any other variance must be agreed in writing by a company Director.
  • Special orders may require payment in advance.
  • All other methods of payment must be cleared funds, before dispatch. Legal ownership, or title, to the goods will not pass from the seller (Luzern) to the buyer until the buyer has paid for the goods. Luzern has the right to enter the buyer's premises to repossess the goods if required.

The buyer has the obligation to:

  • Store the goods separately from goods belonging to third parties;
  • Mark the goods as the seller's property;
  • Allow the seller access to the buyer's premises to verify that the obligations are being complied with. Luzern also reserves title in all goods supplied to the buyer until the buyer has settled all outstanding invoices from Luzern

6. Invoicing

6.1 Where Luzern elects, or is required by applicable law, to issue or make available an invoice, Luzern reserves the right to issue or make available electronic invoices and you agree to such form of invoicing. If electronic invoicing is used, Luzern will give you the option to print off a copy of your invoice in HTML format with a “print friendly” facility on the page.

7. Services

7.1 Any Services Luzern provides or makes available to you or which are purchased by you may be subject to additional terms. Any such terms will be brought to your attention before you purchase those Services. Please note that those terms shall apply to the relevant Services in addition to these Terms.

8. Substitute Products/Services

8.1 It is Luzern's policy to continually update its product and service offerings and so Luzern may therefore revise or discontinue Products and Services from time to time.If, for any reason, Luzern is unable to provide you with the Product or Services you have ordered, Luzern will do its best to offer you a substitute of the same or better quality at the same price. If you are not happy with a replacement product, you can return it in accordance with Luzern’s 14 day returns guarantee. In addition, and where applicable, you may cancel your order in accordance with your rights under the [Consumer Protection (Distance Selling) Regulations 2000]
8.2 Please note that if you elect to return substitute goods in accordance with Luzern’s 14 day returns guarantee or your right to return substitute goods under the [Consumer Protection (Distance Selling) Regulations 2000], Luzern will meet the reasonable costs of returning the substitute goods.

9. Customs

9.1 Please also note that, when ordering from Luzern, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the Products or Services.

10. Delivery and risk

10.1 Subject to Clause 10.3 below, orders will be sent to the delivery address that you have given on your order form. Luzern Solutions cannot be held responsible if that delivery address is incorrect. Please note that, unfortunately due to logistics issues we may not be able to deliver to your address
10.2 Luzern Solutions currently only delivers Products and Services to the countries listed in the checkout. Please also note that Luzern is unable to deliver Products or Services to any country other than that listed unless otherwise stated therefore your delivery address and billing address must be among this list.
10.3 While Luzern Solutions will try to meet any dispatch estimates that it gives you, please note that they are just that: they are not guarantees and should not be treated as such. Accordingly, you agree that products may not necessarily reach you in the desired time.
10.4 Once a Product has been received by you, all risk of damage to, or loss of, the product shall pass to you.

11. Cancellation and returns

11.1 Should you wish to cancel or return any Products or cancel any Services, you may do so in accordance with Luzern’s Cancellation & Returns Policy. This Cancellation & Returns Policy does not affect your statutory rights as a consumer.

12. Age Requirements

12.1 If you order a Product or Services to which a minimum age requirement applies, by ordering that Product or Service you confirm that you are of the required age. If Luzern reasonably believe that you are not legally entitled to order a Product, Luzern reserve the right to cancel your order.

13. Warranties

13.1 Certain Products purchased by you from this Web Store may come with an express warranty from the manufacturer or another third party. If your Product is covered by such an express warranty, the terms of the express warranty will be included in the documentation which accompanies the relevant Product and/or will otherwise be made available or notified to you.
13.2 To the maximum extent permitted by applicable law, any express warranty Toshiba Europe GmbH offers you in respect of a Product are instead of all other terms, conditions and warranties, whether express or implied. Please note, however, that this exclusion (and any express warranty that accompanies your Products) does not affect your statutory rights as a consumer.

14. Limitations of liability

14.1 Nothing in these Terms limits or excludes Luzern’s liability for (i) death or personal injury caused by negligence, (ii) fraudulent misrepresentation, or (iii) any other liability which cannot be limited or excluded by applicable law.
14.2 Subject to Section 14.1 above, Luzern will not be liable, whether in contract, in tort (including, without limitation, negligence), or otherwise arising out of or in connection with these Terms for any: economic losses (including, without limitation, loss of revenues, data, profits, contracts, business or anticipated savings); or loss of goodwill or reputation; or special or indirect losses suffered or incurred by you arising out of or in connection with these Terms.
14.3 You acknowledge that Toshiba Europe GmbH shall not be liable to you for any misrepresentation, misstatement or breach of any term, condition or warranty given by Luzern in connection with any Products or Services.
14.4 This Section 14 does not affect your statutory rights as a consumer, nor does it affect your cancellation rights under the [Consumer Protection (Distance Selling) Regulations 2000].

15. Electronic Communications

15.1 When you visit this Web Store or send e-mails to Luzern, you are communicating with Luzern electronically. Luzern communicates with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from Luzern electronically and you agree that all agreements, notices, disclosures and other communications that Luzern provides to you electronically satisfy any legal requirement that such communications be in writing. This term does not affect your statutory rights as a consumer.

16. Assignment, subcontracting etc

16.1 Luzern reserves the right to transfer, assign, novate or sub-contract all or any of Luzern’s rights and obligations under these Terms. You may not assign, sub-contract or otherwise transfer any of your rights or obligations under these Terms without Luzern’s consent in writing.

17. Amendments to these Terms

17.1 Luzern reserves the right to make changes to these Terms at any time. You, and any contract of sale between you and Luzern, will be subject to the version of these Terms in force at the time you order the Products or Services in question from Luzern.

18. Events beyond Luzern’s reasonable control

18.1 Luzern will not be held responsible for any delay or failure to perform or comply with Luzern’s obligations under these Terms if the delay or failure arises from any cause which is beyond Luzern’s reasonable control.

19. Severances

19.1 Each provision of these Terms shall be construed separately and independently of each other. If any provision is deemed invalid, void or otherwise unenforceable, that provision shall be deemed severable form and not affect the enforceability of any of the other provisions of these Terms.

20. Governing law and jurisdiction

20.1 These Terms and all transactions relating to this Web Store are governed by Irish law and you, and Luzern, hereby submit to the non-exclusive jurisdiction of the Irish courts. However, this will not affect your statutory rights if you are a consumer and applicable consumer law requires application of another law (such as the law of your country of residence).

21. Cancellation & Returns Policy

Please note that the following Cancellation & Returns Policy does not affect your statutory rights as a consumer.
21.1 14 Day Returns Guarantee - Luzern wants you to be totally satisfied with all Products that you purchase from this Web Store. Therefore, if for any reason you are unhappy with a Product, you can return it to Luzern in its original condition within 14 days of the date the Product is dispatched to you provided that the Product is returned to Luzern at the address below in its original packaging and unopened (with any seals and shrink-wraps intact, complete with accessories, manuals and documentation), together with the receipt and Luzern will issue a full refund.  Please note that an RMA number must be clearly displayed on the packaging. You must contact a Luzern Customer Service Representative within 14 calendar days from the date your order was dispatched to authorise your return and generate an Return Material Authorisation (RMA) number. Please ensure that the Goods you have purchased are to your specification prior to breaking the manufacturers' seals. 
21.2 Please note, however, that you will be responsible for meeting the costs of returning Products under this 14 Day Returns Guarantee to Luzern. Note also that returned Products will be inspected upon receipt and any Products damaged after receipt by you will not be refunded.
21.3 Please note that, where a Product has been supplied to you as part of a bundle of products, in order to exercise this 14 Day Returns Guarantee, all Products within that bundle must be returned to Luzern in their original packaging and unopened (with any seals and shrink-wraps intact).

Address for returns:
c/o Westcoast Ltd,
Arrowhead Park,
Arrowhead Road,
United Kingdom

21.4 In the event that Luzern, at our absolute discretion, agree to accept the return for credit of unwanted products, the Goods must be returned with our prior written agreement within 14 days of delivery. The Goods must be unopened, with the manufacturers’ seals intact and in perfect re-saleable condition. All Goods returned in these circumstances will not be subject to a re-stocking fee. Please ensure that the Goods you have purchased are to your specification prior to breaking the manufacturers’ seals. This will avoid disappointment and the Goods being rejected, should you wish to return them. Any Goods returned unopened, with the manufacturers’ seal intact and in re-saleable condition, outside of the 14 days specified may be returned for credit subject to our absolute discretion and shall be decided by us on a case-by-case basis. All Goods returned in these circumstances will be subject to a re-stocking fee of at least 25% to cover our administrative charges. 
21.5 To exercise your right of cancellation, please email us at customer.care@luzernsolutions.com or write to LaptopsForBusiness , c/o Luzern Technology Solutions Limited, B2, Ballycoolin Business Park, Ballycoolin Road, Blanchardstown, Dublin 15, Ireland; Fax: +353 1 633 56 13, in each case quoting your order number and instructing us that you wish to cancel that order. Please package the relevant Products to Luzern securely and return it to Luzern with all warranty cards, licenses, manuals, within 14 days of giving Luzern notice that you wish to cancel the order at the following address:

Address for returns:
c/o Westcoast Ltd,
Arrowhead Park,
Arrowhead Road,
RG7 4AH,
United Kingdom

22. Promo Codes Terms & Conditions

22.1 Voucher codes are only valid for orders placed online and not valid in conjunction with any other voucher code.
22.2 Voucher codes are only valid to the corresponding Toshiba products advertised.
22.3 Luzern reserve the right to decline orders where, in its opinion, a voucher code is invalid.
22.4 Voucher code end dates will remain as advertised unless otherwise communicated or extended.
22.5 Product Voucher codes may be limited to uses per customer.
22.6 In the event of product returns, refunds will be given for the value of the original purchase, i.e. With applied discount. Not at the RRP of the item.
22.7 In the event of part of the order being returned, the monetary value returned will be the value of the item/s at the time of the transaction, ie: with discount applied. The promotional discount will not be applied to replacement items. If the offer is still valid at the time of making a return you should place a new order using the original voucher code.
22.8 Luzern reserve the right to change these Terms and Conditions at any time.

23. Collection & Sharing of Information

23.1 We do not share Personal Information with companies, organizations and individuals outside of Laptops for Business unless one of the following circumstances applies.
23.2 Laptops for Business may share Information only with your consent. We cooperate with companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service.
23.3 They have access to Personal Information needed to perform their functions, but may not use it for other purposes.
23.4 We will share Personal Information with organizations or individuals outside our organization if we believe that access, use, preservation or disclosure of the information is reasonably necessary to: - Meet any applicable law, regulation, legal process or enforceable governmental request; - Detect, prevent or otherwise address fraud, security or technical issues; - Protect against harm to the rights, property or safety of our users or the public, as required or permitted by law.
23.5 Please refer to our Privacy Policy which describes in detail our policy and practices regarding our collection, use and disclosure of information about you. By accessing our Website, you acknowledge that you have read understood this Privacy Policy and the information collection and handling practices outlined in it.